ASC administrator is not only the mediator but also the active subject of services delivery

Tell us about specifics of decentralization in the region you work with. How fast it is being implemented? Are there any particularities in the process of creating well-functioning ASCs in the North-Eastern Region of Ukraine? Indeed, our team is working in the North-Eastern Region encompassing the Chernihiv, Sumy, Poltava, Kharkiv, Cherkasy, Dnipropetrovsk and Zaporizhia Oblasts. […]

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Tell us about specifics of decentralization in the region you work with. How fast it is being implemented? Are there any particularities in the process of creating well-functioning ASCs in the North-Eastern Region of Ukraine?

Indeed, our team is working in the North-Eastern Region encompassing the Chernihiv, Sumy, Poltava, Kharkiv, Cherkasy, Dnipropetrovsk and Zaporizhia Oblasts. We also worked with hromadas in the Donetsk and Luhansk Oblasts. Decentralization in the North-Eastern Region continues apace, and it is especially felt when we meet with the leadership, local council members and citizens in the hromadas themselves. Some meetings are attended by as many as 30-40 persons. These are active people who really want changes. For the ultimate goal of decentralization is to create conditions for comfortable life and efficient democracy. Unfortunately, the majority of hromadas have no idea what a well-functioning ASC is, where the staff greets you with a smile and is always ready to help. Every hromada is unique and requires special approach, but nevertheless, the understanding that lives of people must be improved, and that one of the ways of improving them is to provide quality administrative services, is the same in all regions.

What ASC model is dominant in the North-Eastern Region of Ukraine? What are its distinguishable features?

The Programme helps hromadas to create well-functioning ASCs. The term “well-functioning” includes many aspects, and one of the most important of them is the maximum number of services provided in one place. But at the same time, these services must be brought closer to citizens regardless of where they live, whether in the center of an amalgamated hromada or some 15-25 km away from the central office. We offer an integral system of delivering quality administrative services. It could be an ASC with remote workplaces or local branches. More than 60% of ASCs in these hromadas our team work with will have remote workplaces or local branches. In addition, thanks to mobile ASCs, people living in remote villages will be able to receive quality administrative services. In the Zaporizhia, Dnipropetrovsk and Kharkiv Oblasts, there are areas where many villages with small population are scattered over large distances. Therefore, the Programme will provide mobile ASCs to such hromadas.

U-LEAD provides obligatory training under a program specifically developed for that purpose to the staff of all ASCs it works with. What topic is, in your opinion, the most useful for them, and what is the key difference between this training program and other training materials that concern provision of administrative services?

When we discussed the topics of training modules, we wanted to cover all areas that could be important for ASC specialists. Therefore, I would not want to say that some module is more important than all others. Our Programme envisages comprehensive training, from theory to the particular administrative service. In other words, theory and practice enhance each other in training modules. That’s the key difference from other training materials that concern administrative services.

Team of Kipti ASC

As part of the work on implementing the Programme’s Rounds 1 to 3, you have visited over 150 hromadas and developed projects of creating over 100 ASCs. What would be your key advice to the heads of hromadas to create a well-functioning ASC?

First of all, one needs to create a team of likeminded people ready to work for the goal and highly motivated in implementing the best practices of well-functioning ASCs.

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